Remote IT Repair & Technical Support

Fast, secure diagnostic sessions, operating system configuration, software installations, and proactive maintenance to keep your business computers running smoothly.

Rapid Diagnostics Without Waiting for Onsite Visits

Over 90% of business software and operating system issues can be resolved remotely within minutes. Our certified IT technicians connect securely to diagnose and fix problems while you watch in real time.

Strict Privacy & Security Guarantee

Sessions require explicit consent via encrypted remote desktop (AnyDesk/TeamViewer). We never ask for passwords or private keys. You maintain full oversight and can terminate instantly.

Remote IT support technician troubleshooting infrastructure

System Performance Tuning

Diagnosing slow startup, memory leaks, high CPU usage, and clearing background clutter to restore workstation responsiveness.

Software Installation & Setup

Assistance installing complex development tools, database servers, accounting software, and specialized business packages.

Network & VPN Troubleshooting

Resolving DNS conflicts, Wi-Fi latency, static IP configurations, firewall rules, and secure corporate remote VPN access.

Data Backup & Disaster Recovery

Automating automated cloud backup schedules (3-2-1 rule) and configuring disk image snapshots to protect against ransomware.

Malware & Security Remediation

Eliminating adware, spyware, and suspicious background processes while installing robust endpoint protection.

Business Retainer Agreements (SLA)

Structured monthly support retainers for offices and retail businesses ensuring priority response and routine preventive maintenance.

Support Plans

Transparent Support & Maintenance Tiers

Incident-based single sessions and monthly structured retainers. Switch currency anytime above to alternate between LKR and USD. All remote connections require explicit customer authorization.

Quick incident remote troubleshooting Incident Support

Quick Support

Per Incident

Immediate fixes, software glitch removal & quick config

LKR 2,500
per remote session (up to 45 mins)
Session Length: Up to 45 Mins
Response: Same-Day Callback
Scope: Single Specific Issue

One-off remote diagnostic session via AnyDesk or TeamViewer to troubleshoot a specific operating system, printer, or software configuration bottleneck.

  • 1 Encrypted remote session (up to 45 minutes)
  • Initial system diagnostics & root-cause identification
  • Zero password storage — client supervises screen
  • Post-session resolution summary report
Book Quick Session
Most Popular
Business IT Support Retainer for office workstations Monthly Retainer

Business Support

Small Business SLA

Small offices, retail stores & busy professional teams

LKR 10,000
per month (up to 5 workstations)
Hours Included: 5 Remote Hours / mo
Response SLA: Under 4 Hours
Coverage: Up to 5 PCs / Macs

Reliable ongoing IT support ensuring business software, email configs, network routers, and printers operate smoothly throughout the month.

  • 5 Hours monthly support allowance across up to 5 PCs
  • 4-Hour business response target (Mon-Fri 9AM-6PM)
  • Routine monthly antivirus & OS patch inspection
  • Dedicated WhatsApp support channel for your team
Start Business Retainer
Priority IT Support SLA with emergency response Enterprise SLA

Priority Support

Critical Priority

Commercial firms, clinics, agencies & high-uptime environments

LKR 25,000
per month (up to 15 workstations)
Hours Included: 15 Remote Hours / mo
Response SLA: Under 1 Hour Urgent
Coverage: Up to 15 Endpoints + Server

Comprehensive proactive IT operations management with expedited response times, database backup audits, and priority weekend emergency handling.

  • 15 Hours monthly support allowance across up to 15 systems
  • 1-Hour priority critical response target
  • Weekly automated cloud backup verification (3-2-1 rule)
  • Assigned senior systems engineer point of contact
Activate Priority SLA
Security Protocol: All remote assistance sessions take place over encrypted channels with explicit customer authorization. Our engineers never ask for your private passwords.
Service Boundaries: Hardware repairs, physical component failure, and on-site cabling are excluded from remote support packages. Additional hours beyond package allowance billed at LKR 2,500/hr ($15/hr).

Facing a Technical Issue Right Now?

Connect directly with our technical support desk for immediate diagnosis or to set up a business maintenance plan.

Chat on WhatsApp (+94 72 030 2966) Submit Support Ticket